Some of my nuances during a verbal message or communication
with a group or individual includes not being able to make eye contact with the
person I’m communicating with, lost attention in the communication and my body
language sometime would reflect that I’m not engaged in the conversation. Reading this week modules have helped me a
tone already. They’ve helped me identify
my weaknesses and how I can reduce or eliminate them so I can become a more
effective communicator.
How I will use the information in these reading to improve
my ability to communicate with sincerity and congruence begins with me to fully
understand the concept that the author is conveying. Denning talks about to be authentic and that
an effective leader’s life story is authentic; furthermore, he mentions that it
is important for a leader to tell a story with a positive tone (Denning, 2011). Certainly, I had instances where I did not
talk with a positive tone and wasn’t authentic at all. I remember an instance when I first joined my
company and new little about the work I was doing. That was in the first year I was hired as a manufacturing
engineer, level 1. I was presenting a
project on a new complex design and the audience was full with experienced
engineers, managers, and supply chain analysis. I began my presentation by telling my name and
what the presentation was about. Less
than minute within the presentation, my voice started trembling and I started
to sweat at the podium as I tried to make some eye contact with some of the
audience members. My mind started wondering what are they
thinking of me as I was presenting the project. Do I have their attention
enough to get my point across? I
attempted to use humor and fail badly at it; only one person from the audience
got my jock. Then I realized that my
presentation wasn’t consistent. It didn’t have the right beginning and
end. I just went into the details soon
after I told my name. As a result of
that it made my message incongruent and I felt horrible that time and wanted to
get off the stage. It didn’t notice how
bad I was until I started thinking about it after the presentation was done and
no one asked questions on the presentation.
The changes I would make using the technique of Jargon are
the following: Begin my presentation
with a story. A short story of myself that can relate to most people in the
room and the presentation; that would allow me to be more authentic and the
audience would pay more attention to the presentation. Furthermore, the story would have to be said
with a positive tone and context to display confidence in myself and lure in
the audience. One of the stories I could have mentioned during the presentation
is one about customers’ management since we had suppliers in the room as well. I
could have started of by saying that success in today’s market place implies
having a skilled workforce that is passionate and committed to customers of the
organization and then entice those customers to share their success stories,
obstacles overcome in the process with other customer. Furthermore, what I
should have done is as identify by Whalen (2007), take control of the meeting
and the room and develop a good feeling of raptor with your audience. Certainly
that would have made a big difference in the outcome of the presentation.
Reference
Denning, S.
(2011). The leader's guide to storytelling: Mastering the art and discipline of
business narrative. John Wiley & Sons/Jossey-BassWhalen, D. J. (2007). The Professional Communications Toolkit. Thousand Oaks, CA: Sage Publications, Inc.
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